Frequently asked questions

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Is a deposit required?

Yes, to confirm the booking we ask for 30% of the full amount. In case of documented Covid-19 positive test, the deposit will be held for a future booking within one year of the cancellation.

What are the accepted payment methods?

You can pay by credit card (Visa, Maestro, Mastercard), debit card or cash. Checks are not accepted.

Is there a penalty for changes to the reservation?

In case postponed arrival or early departure, 50% of the amount of the unused days will be charged.

Cancellation policies

  • Free cancellation till 30 days prior to arrival is guaranteed;
  • For cancellation after 30 days the deposit of 30% will be held;
  • In the event of a No-Show, Full penalty.


Is breakfast included in the price?

Yes, the buffet breakfast is included in the stay.

Is it possible to have extra beds or cots for children?

Yes, in some certain room types it is possible to have additional beds or cots. At the time of booking it is necessary to communicate it.

Are pets allowed?

No, unfortunately pets are not allowed in the structure.

Do you have a wellness area?

Yes, the wellness center has a sauna, turkish bath, whirlpool bath, emotional shower and relaxation room.

Frequently asked questions
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